Guest Services

Guest Services

We're Here to Help!

At Roger Williams Park Zoo, we’re here to help make your visit as enjoyable and convenient as possible. Here’s an A to Z guide to the amenities and services available to you, our valued guest. Enjoy your visit!

Discover the Wild Gift Shop

ATM's

Two ATM’s are available within the Zoo; one is in The River Camp Sweet Shop in Africa and the other is in the Wilderness Café in the upper Zoo.

Baby Changing & Nursing Areas

Baby changing facilities are located in most restrooms throughout the Zoo and a non-restroom baby changing and nursing room with rocking chair is available at the rear of the Serengeti Market Café; please refer to the zoo map for locations.

Birthday Parties & Private Events

Our Zoo birthday party packages are a great way to celebrate that special day. The Zoo also has facilities available for rent for everything from corporate meetings to private celebrations, outings and more – you can even rent the entire Zoo! Please visit our Book an Event page for more information.

Education Programs

The Zoo offers a wide variety of education programs for preschoolers through teens, including ZooCamp, animal-inspired art classes, environmental clubs, programs for parents to enjoy together with their preschoolers, special experiences for the whole family to enjoy together and more.

First Aid

First Aid is located in the Sophie Danforth building across from the Alex and Ani Farmyard exhibit; please refer to the zoo map for the exact location.

Gift Shops

There are three gift shops at Roger Williams Park Zoo. Discover the Wild is open year-round. Seasonally, the Crossroads gift shop, Masai Market and mobile gift carts are available as well. Please see our Restaurants & Gift Shops page for more information and our zoo map for locations.

Indoor Areas

The Australasia, Tropical America and Fabric of Africa exhibits all have indoor areas. There are also indoor restaurants and gift shops, and small sheltered areas throughout the Zoo.

Lost Child / Separated Party Protocol

Should your child become lost during your visit, remain calm and notify any Zoo staff member (as identified by a staff t-shirt or uniform). The staff member will notify Zoo security personnel who will put into action an organized and thorough search until you are reunited with your child. Adult guests who have become separated from their party may be paged over the Zoo’s intercom system only in the case of an emergency. Notify a Zoo security officer for assistance in locating your party.

Pet Policy

For the safety and well-being of our guests as well as our animals, pets are not allowed in the Zoo. Certified seeing-eye and hearing-aid dogs are the only outside animals permitted.

ATTENTION ZOO GUESTS: Please do NOT leave your pet locked in your vehicle. Due to safety & health concerns the Zoo WILL ask you to return to your vehicle and care for your pet. If necessary, we will call Animal Control. The Zoo cares about all animals, and we strongly urge that you find proper accommodation for your pet while you visit the Zoo. Thank you.

For more information, go here.

Picnic Areas

Roger Williams Park Zoo does allow guests to bring their own food into the Zoo, but please do not feed it to the animals! Also, please note that the Zoo does not have any storage facilities/lockers, so lunches and other materials must be carried with you. Picnic tables are available on a first-come, first-served basis. During the spring and summer months, a large tented Picnic Pavilion is usually available in addition to the seating found next to the Zoo’s restaurants. If you are visiting with a large group and would like to guarantee seating, the Picnic Pavilion is also available to rent; please visit our Book an Event page for more information. The Picnic Pavilion is located behind the Meller-Danforth Education Center; please refer to the zoo map for the exact location.

Restaurants & Menus

The Wilderness Café is open year-round. Seasonally, Serengeti Market Café and the River Camp Sweet Shop are also available, as well as mobile carts located throughout the Zoo. Please see our Restaurants & Gift Shops page for more information and menus, and refer to the zoo map for restaurant locations.

Restrooms

Restrooms are located throughout the Zoo; please refer to the zoo map for locations.

Roger Williams Park (other attractions)

Roger Williams Park Zoo is situated within the larger Roger Williams Park, hailed as the “Jewel of Providence.”  The Zoo and the Park, along with its other attractions, operate independently from each other.  You can find out more about what the Park has to offer at the City of Providence website.

Smoking Policy

For the health of all our visitors and the animals, smoking is prohibited throughout Zoo grounds.

Storage

There are no storage facilities or lockers available at the Zoo.  Please keep in mind that anything that is brought into the Zoo must be carried with you throughout your visit.

Stroller Rentals

One- and two-seat strollers are available for rent at the rental kiosk, located at the main entrance, on a first come, first served basis. Pricing is as follows: Single Stroller rental: $5 fee plus a $10 cash-only deposit (refunded upon return of the stroller) Double Stroller rental: $7 fee plus a $10 cash-only deposit (refunded upon return of the stroller)

Wheelchair Rentals

The Zoo covers 40 acres and the path through the Zoo is a bit over one mile long.  The average length of stay is three hours.  Should you require a wheelchair to enjoy the Zoo, they are available at the rental kiosk located at the main entrance. 

Manual wheelchairs are available on a first-come, first-served basis for $10 down. There will be a refund of $5 upon return of the wheelchair.

An EZ Cart automated wheelchair is also available for rental by reservation. Please contact the Admissions Department at (401) 941-4998 at least 48 hours in advance of your visit to reserve the EZ Cart. The rental fee is $25, and there will be a refund of $5 upon return of the EZ Cart.

Dress Code and Zoo Manners

In keeping with our family-friendly atmosphere, and for health and safety reasons, Roger Williams Park Zoo strictly enforces a dress code. Proper attire must be worn in the park at all times, including shirts and appropriate footwear (except in the Hasbro’s Our Big Backyard water area). Clothing with rude, vulgar or offensive language or graphics is not permitted at any time. Zoo admission may be denied if clothing is deemed by management to be inappropriate.

For the health, safety and well-being of all our guests and animals, please observe the following guidelines. Failure to do so may result in your removal from Zoo grounds and possible banning from future visits.

Please do not tease or feed the animals. For their health, they are on specially enriched diets prescribed by a professional veterinarian.

For safety’s sake, please stay on the pathways and do not place children on the railings.

Please do not throw anything into the animal exhibits. Even simple objects can be hazardous if swallowed.

Pets are not allowed in the Zoo. Seeing-eye and hearing-aid dogs are the only outside animals permitted, and only with the appropriate proof of certification.

For the safety and comfort of everyone, no balloons, balls, bikes, skates or rollerblades may be brought into the Zoo.

For the health of all our visitors, and the animals, smoking is prohibited throughout the Zoo.

Please help with our conservation efforts by disposing of your plastic, glass and aluminum in the appropriate recycling receptacles.