Membership FAQ

Membership FAQ
How can I purchase a membership?

Purchase a membership on your next visit to Roger Williams Park Zoo, call the Membership office at (401) 785-3510 ext. 375, or join online NOW!

When can I start using my membership?

Your adventure starts as soon as we receive your application and payment! Please read the following for processing and activation times. If you purchased your membership…

  • On Zoo grounds: Your membership is active right away.
  • On the phone or online: Your membership will be active right away.
  • Through the mail: Your membership will be active within seven to ten working days of receiving your payment. 

Download your digital eMembership Card today!

Go to the App Store or Play Store and download the eMembership Card app. Under institutions, select Roger Williams Park Zoo. Click "Find My Membership Cards," then enter your last name and phone number. Start using your card right away! (Please allow up to 4 hours after purchase for the system to update with your information.)

Where do I get my membership card?

In an effort to go green, we are no longer mailing physical membership cards.

Download your digital eMembership Card today!

Go to the App Store or Play Store and download the eMembership Card app. Under institutions, select Roger Williams Park Zoo. Click "Find My Membership Cards," then enter your last name and phone number. Start using your card right away! (Please allow up to 4 hours after purchase for the system to update with your information.)

Can I visit the Zoo without my card?

Download your digital eMembership Card today!

Go to the App Store or Play Store and download the eMembership Card app. Under institutions, select Roger Williams Park Zoo. Click "Find My Membership Cards," then enter your last name and phone number. Start using your card right away! (Please allow up to 4 hours after purchase for the system to update with your information.)

If you are having trouble downloading your eMembership Card, you can always show a photo ID at any admission booth.  But for faster service at the Gate, we recommend downloading the eMembership card.

What happens if I want to change the second name on the membership?

Name changes are not permitted until the time of renewal.

Why do I have to show photo ID with my membership card?

All named adults present must show photo ID upon entering the Zoo and at all rides and attractions to prevent misuse of memberships. As a nonprofit organization, we rely greatly on membership and admission revenue for support. If memberships were shared by families and friends, we would not be able to support your Zoo as effectively. Not only does requiring an ID protect the value of all memberships, but it also protects you if your card is ever lost or stolen.

The other named adult on my membership card is unable to come with me. May I bring a guest in their place?

Only those adults named on your membership may use the membership card. The Family Plus and Zookeeper levels will allow extra guests with each visit, so upgrading may be right for you.  A Zoo membership makes a great gift any time of year for friends or family who wish to come to the Zoo with you!

My expiration date is incorrect.

It may take up to two weeks for any promotional offers to be adjusted to your membership. You will never lose time when you renew early, your expiration date will be extended for another full year. .

What if my nanny/caregiver is going to bring my children?

For members with a Family Plus level or higher membership, a nanny/caregiver can bring the covered children to the Zoo along with a note from the member.

I want to go to another zoo or aquarium. Can they look up our membership?

We do not share your information with any other institution and therefore, they cannot look you up in their system. If you are planning a trip to another institution, please download your digital membership card.  If you have any issues, please call us ahead of time (Monday-Friday, 8:30 am - 3:30 pm) or email us at membership@rwpzoo.org and we will make every effort to accommodate your needs. Please note that email requests after 3:30 pm will be handled on the next business day. Be aware that we cannot call another institution on your behalf.

Where can I use my RWPZoo membership locally?

Your RWPZoo membership can be used for discounted admission at the Boston Museum of Science, Franklin Park Zoo and Stone Zoo in MA, and at the Mystic Aquarium and Beardsley Zoo in CT.  We do not have a reciprocal agreement with Capron Park or Buttonwoods Zoo. Click here for a complete list of reciprocal organizations and their specific policies.

I just purchased a membership but found a discount. Can I get credit?

Discounts must be applied at the time of purchase. Discounts will not be retroactively applied to a purchase. However, you can utilize discounts for a renewal if you wish to add another discounted year to your current membership term.

If I decide to join during my visit, can I apply my general admission to a membership?

Absolutely! If you plan to apply your day’s admission to a membership you must do so on the same day you purchased your tickets. Please bring your ticket receipt to an admissions booth before closing and we’ll be happy to credit the price of applicable tickets to the membership level of your choice. Only general daytime admission fees may be applied toward a membership; special event admission, attraction and other tickets purchased are not applicable.

I purchased my membership a few months ago and haven’t used it. Can I get an extension for the time it wasn’t used?

We do not assign credit for time the membership was not used. Even if you have not yet downloaded your card, you are always able to visit the Zoo when you bring a photo ID.

I am planning on leaving town for an extended period of time. Can I put my membership on hold?

Unfortunately, we are unable to place temporary freezes or holds on memberships.

I am moving or no longer want my membership. Can I get a refund?

Funds raised by the Zoo’s membership program directly support the nonprofit Roger Williams Park Zoo’s daily operations and conservation work. Memberships are non-refundable. If you are moving, be sure to check with the local zoo or aquarium in your new area for reciprocal benefits for the remainder of your Roger Williams Park Zoo membership.

I am no longer able to use my membership; can I transfer the remaining months on my membership to a friend or family member?

No. Memberships are non-transferable.

I need to update my contact information. How do I update my membership?

Please send an email to membership@rwpzoo.org with your full name, membership ID number and new contact information or call (401) 785-3510 ext. 375.

If you haven’t received your membership materials within five weeks of joining, please call (401) 785-3510 ext. 375 or e-mail us at membership@rwpzoo.org.

Are library pass memberships available?

The Zoo offers a library pass membership program which offers a $3.00 discount on admission for the entire year. Patrons who present our Roger Williams Park Zoo Library Pass to a cashier will receive $3.00 off the regular ticket price for any combination of up to four (4) adult, child or senior tickets. For questions, please contact the Group Sales office at (401) 467-0150 or GSales@rwpzoo.org

Click here to purchase a library pass membership.

Replacing a lost pass? Click here.