Membership FAQ

Membership FAQ
How can I purchase a membership?

Purchase a membership on your next visit to Roger Williams Park Zoo, call the Membership office at (401) 785-3510 ext. 375, or join online NOW!

When can I start using my membership?

Your adventure starts as soon as we receive your application and payment! Please read the following for processing and activation times. If you purchased your membership…

  • On Zoo grounds: Your membership is active right away. Just show your ID at any booth until your new card arrives.
  • On the phone or online: Your membership will be active right away. If you would like to visit before your membership card arrives in the mail, just show your ID at any booth.
  • Through the mail: Your membership will be active within seven to ten working days of receiving your payment.  After this timeframe passes, member may show an ID at any booth until the new card arrives.
Where do I get my membership card?

Your membership card will be mailed to you. You will receive it within 15-20 business days from the date we receive your payment. During peak times of the year, please allow up to an additional 5 business days. But you don’t have to wait to visit the Zoo! Just bring a valid photo ID to any admissions booth to take advantage of your membership right away.

Can I visit the Zoo without my card?

Yes, just show your ID at the admission booth. If you need a replacement, we charge $5 per card to cover our processing and mailing costs. Replacement cards can be purchased at the admissions gate. Additionally, you may call us at (401) 785-3510 ext. 375 to make a payment with a credit card.

What happens if I lost my membership card or want to change the name on the card?

If you have lost your membership card, you may purchase a reprint of your card for $5 either at the admissions gate or by calling (401) 785-3510 ext. 375. Name changes are not permitted until the time of renewal.

Why do I have to show photo ID with my membership card?

All named adults present must show photo ID upon entering the Zoo and at all rides and attractions to prevent misuse of memberships. As a nonprofit organization, we rely greatly on membership and admission revenue for support. If memberships were shared by families and friends, we would not be able to support your Zoo as effectively. Not only does requiring an ID protect the value of all memberships, but it also protects you if your card is ever lost or stolen.

The other named adult on my membership card is unable to come with me. May I bring a guest in their place?

Only those adults named on your membership may use the membership card. The Family Plus and Zookeeper levels will allow extra guests with each visit, so upgrading may be right for you.  A Zoo membership makes a great gift any time of year for friends or family who wish to come to the Zoo with you!

What if my nanny/caregiver is going to bring my children?

A nanny/caregiver can be added to a Family Plus or Zookeeper level membership as a named guest on the card ($5 card fee will apply if adding to an existing membership). You can upgrade to the Family Plus or Zookeeper level at any time during your membership cycle at the admissions gate or by calling us at (401) 785-3510 ext. 375.

I don’t have my card and I want to go to another zoo or aquarium. Can they look me up?

We do not share your information with any other institution and therefore, they cannot look you up in their system. If you are planning a trip to another institution, please call us ahead of time (Monday-Friday, 8:30 am - 3:30 pm) or email us at membership@rwpzoo.org and we will make every effort to accommodate your needs. Please note that email requests after 3:30 pm will be handled on the next business day. Be aware that we cannot call another institution on your behalf.

Where can I use my RWPZoo membership locally?

Your RWPZoo membership can be used for discounted admission at the Boston Museum of Science, Franklin Park Zoo and Stone Zoo in MA, and at the Mystic Aquarium and Beardsley Zoo in CT.  We do not have a reciprocal agreement with Capron Park or Buttonwoods Zoo. Click here for a complete list of reciprocal organizations and their specific policies.

I just purchased a membership but found a discount. Can I get credit?

Discounts must be applied at the time of purchase. Discounts will not be retroactively applied to a purchase. However, you can utilize discounts for a renewal if you wish to add another discounted year to your current membership term.

If I decide to join during my visit, can I apply my general admission to a membership?

Absolutely! If you plan to apply your day’s admission to a membership you must do so on the same day you purchased your tickets. Please bring your ticket receipt to an admissions booth before closing and we’ll be happy to credit the price of applicable tickets to the membership level of your choice. Only general daytime admission fees may be applied toward a membership; special event admission, attraction and other tickets purchased are not applicable.

I purchased my membership a few months ago and haven’t used it. Can I get an extension for the time it wasn’t used?

We do not assign credit for time the membership was not used. Even if you have lost or not yet received your cards, you are always able to visit the Zoo when you bring a photo ID.

I am planning on leaving town for an extended period of time. Can I put my membership on hold?

Unfortunately, we are unable to place temporary freezes or holds on memberships.

I am moving or no longer want my membership. Can I get a refund?

Funds raised by the Zoo’s membership program directly support the nonprofit Roger Williams Park Zoo’s daily operations and conservation work. Memberships are non-refundable. If you are moving, be sure to check with the local zoo or aquarium in your new area for reciprocal benefits for the remainder of your Roger Williams Park Zoo membership.

I am no longer able to use my membership; can I transfer the remaining months on my membership to a friend or family member?

No. Memberships are non-transferable.

I need to update my contact information. How do I update my membership?

Please send an email to membership@rwpzoo.org with your full name, membership ID number and new contact information or call (401) 785-3510 ext. 375.

If you haven’t received your membership materials within five weeks of joining, please call (401) 785-3510 ext. 375 or e-mail us at membership@rwpzoo.org.