ZooCamp FAQ

ZooCamp FAQ

We have BIG news! Registration for 2021 Summer ZooCamp opens Wednesday March 3rd at 9:30 AM.  Explore more information on our Summer Adventures and Conservation Heroes ZooCamps below!

P.S. Leading up to summer, we will still be hosting our Spring Camp (April 19,21,23). Participate in crafts, activities, animal encounters, and more live on Zoom. Join us for one day, two days, or all three! Registration for our Spring Digital Adventure is open now!

Check out 2021 ZooCamp Adventures

When can I register for ZooCamp?

Online registration opens for all 2021 SUMMER CAMPS at 9:30 AM on Wednesday, March 3rd, and ends two weeks prior to your desired week of camp. For example, registration for Summer ZooCamp Week 5, 7/12 – 7/16 will end at 11:59 PM on Monday, July 5th. Please be aware that camp weeks may sell out before registration deadlines.

What if I don't have access to a computer?

You are strongly encouraged to use the online method to register for camp since it will give you immediate knowledge of registration status, and the greatest likelihood of getting the weeks you desire. If you don't have a home computer, you can access the internet at most public libraries. 

If registering online is not possible, you may use the Mail-In Registration Form and Medical Information & Risk Release Form.

What do I need to register online?

You will need a credit card and an email address to make full payment through our Verisign-secured server, before receiving confirmation and important information about ZooCamp.  Please have all your contact information, registration system username and password, and each camper's medical information (including allergies, medications, medical conditions) available.

Is there a maximum number of registrations per person?

There is no maximum number of registrations per person.  However, it is highly recommended that you do not try to register more than a few children at a time since you may not get the same week. We also suggest you register Tadpole Academy campers first since space is limited.

May I register other family members and friends?

No. A parent, legal guardian or grandparent must register children. Please do not register friends, neighbors, etc., because you will be the primary emergency contact, and responsible for all medical and registration information.  There is no way to change this in the system.

Can I pay a deposit to hold camp spots?

No. Payment in full is required at the time of registration.

What if the week I want is full?

If the camp of your choice is sold out, please contact programs@rwpzoo.org with your child’s name, age, and desired week of camp, to be placed on a waiting list.  There is no guarantee a space will become available.   If a space does become available, we will contact the first person on the list who will then have 12 hours to respond. If we do not hear from you within 12 hours, we will contact the next person on our list.

Can I get a refund if I change my mind or need to cancel?

Complete refunds minus a $25.00 processing fee will be given up to February 1, 2021 for Winter ZooCamp; April 1, 2021 for Spring ZooCamp; and June 1, 2021 for Summer ZooCamp.   Absolutely no refunds will be made after these dates.

Due to the high demand for camp spaces, we must adhere to the above cancellation policy.  If you enroll your child, and must cancel after the above listed dates for any reason your registration fee is non-refundable unless a child on the waiting list can fill the space.  In the event the cancelled slot is filled, a $25.00 processing fee will be deducted from your refund.

Will I get a camp packet mailed to me?

Since Roger Williams Park Zoo is a conservation organization, we do not send any camp information via mail.  We send your confirmation, newsletters, reminders and notices to your registration email address. Please notify us if your email address changes or if you are not receiving emails. This information is vital to your camper’s experience. Even if you have participated in ZooCamp previously, we strongly encourage you to read all camp materials since information changes year-to-year.

May I enroll my child in a camp for an older/younger age group?

No. Campers must be the minimum age of each camp at the time of attending camp. Requirements are not negotiable and are strictly enforced. RWP Zoo reserves the right to cancel your registration if your camper does not meet the minimum age requirement.  Exceptions are made only for children with special needs at the discretion of the ZooCamp Director.

Can my child and their friend/sibling/relative be in the same group?

In order to ensure that all campers receive age-appropriate opportunities, campers are grouped by age.  Siblings and group requests must be made upon registration. Groups are created two weeks prior your campers week of camp. To ensure your campers safety, and all groups stay as a stable household group, no grouping requests will be granted during camp.

Can I register my camper for more than one week of camp?

Campers may be registered for a maximum of one session of each camp theme. For Summer Adventures and Conservation Heroes this is a maximum of one odd week and one even week.  If a duplicate registration is made, RWP Zoo reserves the right to cancel your registration.

Can I become a member when I sign up for camp?

Yes! RWP Zoo's new registration system has this capability. Use the continue shopping link in the cart to add a membership to your order before checking out, and the member discount will automatically be applied in the final shopping cart.  Questions?  Contact the Program Registrar at (401) 785-3510 ext. 358 or Membership Department at (401) 785-3510 ext. 375. 

Can I visit the Zoo after dropping off my camper?

For your safety, please do not remain in the Zoo after dropping off your camper. Prior to the Zoo opening, preparations are underway that require the Zoo to be free of visitors. If you would like to visit the Zoo, please enter through the main admission gate after 10:00 am.

Who makes up the ZooCamp Staff?

ZooCamp staff is under the supervision of the Manager of Family Programs, DJ Hill and ZooCamp Director, Beth Caporelli. Camper-to-staff ratio is 5:1 or better. Counselors of college age or older, junior counselors, and counselors-in-training volunteers lead Zoo Adventures and Conservation Heroes ZooCamps. To ensure high quality supervision, the camper-to-staff ratio is 6:1 or better.

What if I need to pick up my child late?

Most ZooCamps offer after camp care to meet the needs of working parents at a cost of $12/day per child. After Care is available from the time camp ends until 5:30 PM Monday – Friday.  A late fee of $1/minute after 5:30 PM applies.

**Parents must sign up for aftercare at the time of registration.  You will not be able to add aftercare at the morning check-in.**

Is camp in session on holidays?

Yes, camp is in session on Monday, August 9th.

Can I stay with my child?

All ZooCamps are designed for children who can remain in a group setting without parental involvement. Throughout the day, please do not meet or follow your child’s tour group if out in the Zoo or in the park. This is very distracting for our campers, and is a safety issue.

Is lunch available for purchase?

Yes. We are proud to offer NEW Pre-paid lunch options for full-day campers in 2021! For $8.00/day, choose from Macaroni and Cheese, Hot Dog, Turkey Sandwich, or Pizza Roll. All lunch options come with a side of fresh fruit, chips and a drink.

What allergens are in pre-paid lunch options for full-day ZooCampers? Can substitutions be made?

All lunches are prepared by Zoo concessionaire, Service System Associates, which must be pre-ordered. There may be some common allergens in lunch options including:

Personal Pizza: wheat, flour, milk, and soy

Macaroni & Cheese: wheat, egg, milk and soy

Hot Dog: soy, wheat, flour, milk, pork 

 

For additional allergen questions, please call 401-785-3510 x 394 prior to ordering.  Sorry, no substitutions can be made with Service System Associate lunch options.

What if I have other questions that aren't answered here, or I experience technical difficulties during my online registration?

Should you have any questions about the online registration process, please call the Program Registrar at (401) 785-3510 ext. 358 or email Programs@rwpzoo.org.  If you have any questions about ZooCamp content, policies or any other aspects of your child’s ZooCamp experience, please call the ZooCamp Director at (401) 785-3510 ext. 394.