Reopen - Zoo Members FAQs

Reopen - Zoo Member FAQs

We’ve missed you!!! We are re-opening the Zoo and want to give you a preview of what to expect. Please read through the following FAQs for important details on how you and your family can enjoy your visit.

Roger Williams Park Zoo is open Thursday - Monday from 9 am - 4 pm.

Please Note: Members still visit all year for free, but for your safety, all guests require a timed ticket that must be reserved online. Member Tickets are only valid with an active membership. See below for instructions

As a Zoo member what do I need to know about reserving a ticket?
  • Tickets are available online-only. Members must pre-register in advance by choosing one of the following timeslots:
    • 9 am, 10 am, 11 am, Noon, 1 pm, or 2 pm.
  • Members must register (using primary membership email address and contact information) and sign in on the ticket webform to purchase their complimentary member tickets (contact with questions).
    • Please note that due to software limitations the system does require a $5.00 transaction fee for all online purchases. Members will be refunded the fee within 5-10 business days back to the card used for the transaction.


Watch this step-by-step guide for help when reserving your timed tickets.

When arriving at the Zoo, what do I need?

When arriving at the Zoo you will be stopped at the entrance gate while still in your car, and must have:

  • Face mask for each guest in the vehicle.
  • Pre-purchased member tickets for each guest in the vehicle. Additional tickets will not be sold at the gate.
    • We encourage you to print out a ticket at home; you may also display the ticket on your phone.
  • E-Membership card app open and ready. You may need to click on ‘Find My Membership Cards’ in the app to refresh.
  • Members will not be allowed entry without an e-ticket. No exceptions.
Are you extending memberships?

Yes! We will extend Roger Williams Park Zoo memberships by the amount of time that we are closed while your membership is active. Please note: Zoo members that were expiring in March, April and May 2020 have been automatically extended.

With greater financial challenges ahead, many of our members have kindly expressed that they would like to support us by waiving the extension.  

Here are some examples of how our closure impacts your membership benefits, depending upon your membership expiration date:

Renew today and use code WELCOMEBACK to support the Zoo with your membership, get $10 off and THREE extra months!

Please note: This offer is valid only for renewing members with current expiration dates between 6/30/2020 – 12/31/2020 and cannot be transferred. Cannot be combined with any other offers or applied to any previous orders or purchases. This offer is non-transferable and ends 8/31/2020.