Membership FAQs

Active RWPZ Members receive discounts on select seasonal events and programs. Be sure to create your member account before buying to receive the member discount:

1. Visit our website: rwpzoo.ticketapp.org/portal/pages/membership.
2. Click on the “My Account” option in the top right corner of the page.
3. Select “Create Account.”
4. Enter the following details as listed in your membership record:
   • First and last name
   • Email address
   • Phone number
5. Click “Continue” to finalize the setup.

Once these steps are complete, your new account will be created and you’ll have access to your membership profile which will automatically apply membership discounts where applicable.

For questions or assistance, please contact Membership@rwpzoo.org or call 401-875-3510 ext. 375.

Note: the Membership Department is only open Monday-Friday 8 AM – 3 PM.

If you sent your payment through the mail, your membership will be active on the app within 7-10 business days of receiving your payment.

Your adventure starts as soon as we receive your application and payment! Please read the following for processing and activation times. If you purchased your membership…

• On Zoo grounds: Your membership is active right away.
• On the phone or online: Your membership will be active right away.
• Through the mail: Your membership will be active within seven to ten working days of receiving your payment.

Yes. If you are having trouble downloading your digital membership card, you can always show a photo ID at any admission booth.  But for faster service at the Admissions Gate, we recommend downloading your digital card.

PLEASE NOTE: A valid digital membership card is required to receive discounted admission when visiting AZA-accredited zoos and aquariums that participate in the AZA Reciprocal Admissions Program.

All named adults present must show photo ID upon entering the Zoo and at all rides and attractions to prevent misuse of memberships. As a nonprofit organization, we rely greatly on membership and admission revenue for support. If memberships were shared by families and friends, we would not be able to support your Zoo as effectively.

Only those adults named on your membership may use the membership card. The Family Plus, Friends & Family, or Friends & Family Plus levels include extra guests with each visit, so upgrading may be right for you.

A Zoo membership makes a great gift any time of year for friends or family who wish to come to the Zoo with you!

It may take up to two weeks for any promotional offers to be adjusted to your membership. You will never lose time when you renew early, your expiration date will be extended for another full year.

For members with a Family Plus level or higher membership, a nanny/caregiver can bring the covered children to the Zoo along with a note from the member.

No. We do not share your information with any other institution and therefore, they cannot look you up in their system. If you are planning a trip to another institution, please download your digital membership card.  If you have any issues, please call us ahead of time (Monday-Friday, 8:00 am – 3:00 pm) or email us at membership@rwpzoo.org and we will make every effort to accommodate your needs. Please note that email requests after 3:00 pm will be handled on the next business day. Please note that we cannot call another institution on your behalf.

Your RWPZoo membership can be used for discounted admission at the Boston Museum of Science, Franklin Park Zoo and Stone Zoo in MA, and Beardsley Zoo in CT.  We do not have a reciprocal agreement with Capron Park or Buttonwoods Zoo. Click Here for a complete list of reciprocal organizations and their specific policies.

Discounts must be applied at the time of purchase. Discounts will not be retroactively applied to a purchase. However, you can utilize discounts for a renewal if you wish to add another discounted year to your current membership term.

Absolutely! If you plan to apply your day’s Zoo admission to a membership you must do so within 2 weeks of your visit. Please send an email to membership@rwpzoo.org with your order number and a phone number where to reach you and we’ll be happy to credit the price of applicable tickets to the membership level of your choice. Only general daytime admission fees may be applied toward a membership; special event admission, attraction and other tickets purchased are not applicable.

We do not assign credit for time the membership wasn’t used. Even if you have not yet downloaded your card, you are always able to visit the Zoo when you bring a photo ID.

Unfortunately, we are unable to place temporary freezes or holds on memberships.

Memberships are non-refundable. Funds raised by the Zoo’s membership program directly support animal care, education programs, daily operations, and conservation work. If you are moving, check with your local zoo or aquarium for reciprocal benefits that can be used for the remainder of your membership term.

Memberships are non-transferable.

You may make updates to your membership account, including changing contact information by logging into your membership account at rwpzoo.ticketapp.org/portal/pages/membership. Click on the “My Account” option in the top right corner of the page to see your membership record and make changes.

Library pass memberships allow library patrons special access to exclusive discounts, redeemable online. Unlike most discounts, our Library Pass discount is valid during peak periods, including weekends, holidays, and school vacations.

For questions, please contact the Group Sales office at (401) 467-0150 or GSales@rwpzoo.org.

Click HERE to learn more >

If you have recently renewed your RWPZoo membership, please disregard any further renewal notices. Although we work to process renewals quickly, it’s possible that your payment and our notice crossed in the mail.

As a non-profit, we are grateful for your admission because it funds our animal care and conservation efforts. Even so, we do have a few limited ways to save:

United States Military Membership Discount

• The military discount also lets you save on memberships! Save $20 off a yearly Zoo membership; Save $20 on a Family level membership or higher. You can purchase your discounted membership on-site or by contacting the Zoo’s Membership Department (membership@rwpzoo.org or 401-785-3510 ext. 375).

 NOTE: Military discount applies to active and retired military, including spouses. A valid military ID is required. Because we have to verify your eligibility in-person, this discount is not available online and can only be redeemed onsite. This discount cannot be combined with other offers.

Rhode Island Zoo Access Program

• Roger Williams Park Zoo is offering a discounted membership to community members who participate in Rhode Island’s EBT program. Get a $169 Family membership for just $45! If you are an adult EBT cardholder and currently reside in Rhode Island, you may be eligible to receive a discounted Family membership. The Family level membership includes 2 adults in the same household and up to 4 children or grandchildren. Memberships are intended for one household, and are non-refundable and non-transferrable, and cannot be combined with any other discount.

To take advantage of this offer, please fill out this form and we’ll contact you shortly.